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Laura's House Volunteer Program

Please watch our Volunteer Program Video Orientation located below to learn how to get involved at Laura's House!

View Current Volunteer Openings General Volunteer Application Resale Store Volunteer Application*

To start your volunteer experience, please review current openings and requirements before completing a Volunteer Application.

Frequently Asked Questions

1. What are the age requirements to volunteer at Laura’s House?

Volunteers must be at least 16 years old to volunteer independently or between 13 and 15 to volunteer with a parent. Volunteers interested in taking the 40 Hour Domestic Violence Advocacy Training must be at least 16 years old and if less than 18 years old must supply parent permission to attend the training.


2. Can past Laura’s House clients volunteer?

Previous Laura’s House Clients must wait 2 full years from the last date of service to apply to be a volunteer.


3. Can I volunteer in a direct client service role?

As a community agency addressing Intimate Partner Abuse, we have certain requirements that we need to meet as part of the service provisions to our clients. For example, all employees and volunteers who have direct contact with our clients are required to have completed certification in a State Mandated 40-hour Domestic Violence Advocacy Training, which Laura’s House offers 2 times a year. Not only are these requirements imposed from external factors outside of our agency, but a necessity we find valid in ensuring the ongoing safety and confidentiality of those clients we serve.


4. What is the 40 Hour Domestic Violence Advocacy Training?

The training schedule is a set 5 day, Friday and Saturday schedule from 9am-5pm. The 40-Hour Domestic Violence Advocate training gives basic knowledge from which to build expertise and experience of options available to battered individuals, understanding of the dynamics of battering, and a philosophy of empowerment. The goals on the training include understanding the dynamics of domestic violence, becoming familiar with the resources and procedures, and develop a realistic attitude towards helping those affected. This is achieved through lectures, films, group activities and Q&A. Laura’s House offers the training two times a year in March and June.


5. Do other agencies offer the 40 Hour Domestic Violence Advocacy Training and will you accept a certificate from another agency?

Yes, we do accept certificates from other agencies and/or schools. Human Options and WTLC are two agencies in Orange County, California who offer the 40 Hour Domestic Violence Advocacy Training.


6. What types of volunteer positions are available if I complete the 40 Hour Domestic Violence Advocacy Training?

Positions for direct client service include: 24 Hour Crisis Hotline, Childcare at the Emergency Shelter, Childcare at the Counseling & Resource Center, House Coordinator, Case Management, and Administrative Data Entry at the corporate office. Position Job Descriptions are available by viewing the current openings here:

Volunteer Events - Wholefoods Laguna Niguel fundraiser

7. Would I be guaranteed a volunteer position if I complete the 40 Hour Domestic Violence Advocacy Training?

Volunteer positions are limited—completion of the 40 Hour Domestic Violence Advocacy Training does not guarantee a position.


8. What is an example of the volunteer schedule for positions with direct client service?

Positions are generally set to morning, mid-day, afternoon, and limited evening shifts. Weekend shifts are available for the 24 Hour Crisis Hotline and House Coordinator positions only.

Positions are scheduled similarly to a job. You would fill a regularly scheduled shift weekly or every other week—for example a position may be every Monday from 9am—1pm. We expect that you are able to fulfill that position weekly and provide 24 hour notice of a scheduling conflict. Repeated no-shows for a shift will result in termination.


9. What types of volunteer positions do not require the 40 Hour Domestic Violence Advocacy Training?

Currently, the only opportunities available to volunteer without the 40 Hour Domestic Violence Advocacy certificate are at the Lake Forest and San Juan Capistrano Resale Stores. Resale Store volunteers assist with preparing donations for sale, providing excellent customer service and helping with day to day operations of the Resale Store.


10. What are the requirements of the Resale Store Volunteers?

  • Resale Store Volunteers over the age of 18 are required to have a Livescan on file with Laura’s House. Laura’s House does not accept previous Livescan results.
  • While performing the duties of this job, the volunteer is frequently required to stand, use hands and fingers to handle and be able to operate tools such as a pricing gun. Volunteers should be able to lift at least 25 lbs.
  • The noise level in the environment is usually quiet but can get noisy depending on occupancy.


11. Can I volunteer at the Resale Store and in a direct client service role?

Yes! Volunteering in varying roles is a great way to get to know the staff and our programs. When it comes time to interview for other positions, our staff will already know you and can serve as a reference for your volunteer interview.


12. What are the steps to getting started?

  • Determine if you are interested in the Resale Store or a Client Service position.
  • For the Resale Store Volunteer positions it is required for you to complete an in person interview. In person interviews are scheduled following your completion of the Resale Store Volunteer Application
  • Sign up for the Laura’s House 40 Hour Domestic Violence Advocacy Training online here.
  • Registration opens three months in advance of the training dates. Seats in the training are on a first come first serve basis. Payment of $200 is due to hold your seat and a $25 discount is available for current students with valid ID, Seniors 55+, Laura’s House volunteers, interns, and sister agencies.
  • Position Openings at both the Resale Stores and in direct client service roles will be presented during a session of the Laura's House 40 Hour Domestic Violence Advocacy Training.
  • Direct client service roles require an interview with the direct Program Staff. These interviews are scheduled for a session during the 40 Hour Domestic Violence Advocacy Training and/or within 4 weeks of completion of the 40 Hour Domestic Violence Advocacy Training at the Laura’s House Corporate Office
  • If you have already completed a 40 Hour Domestic Violence Advocacy Training, please complete the General Volunteer Application and indicate the Open Positions you are interested in at this time. The form can be found here:
  • Volunteer positions are limited—completion of the 40 Hour Domestic Violence Advocacy Training does not guarantee a position.


13. Are these the only positions available?

Yes, at this time the volunteer positions outlined here are the only positions available.

Volunteer Events - Freedom at the Ranch

14. Does Laura’s House partner with Scouts to complete Eagle Scout Awards or Girl Scout Silver/Gold Awards?

Yes, Laura’s House does partner with scouts completing their award projects.


15. What are examples of projects completed by scouts in the past?

Scouts have helped Laura’s House through clothing drives, Wish List drives, book drives, fund raising, building bookshelves, storage bins, therapeutic sand trays, and more!


16. Does Laura’s House accommodate group volunteer projects?

At this time we are generally unable to accommodate one-time group volunteer days or projects. We are unable to accommodate these requests due to the confidentiality of our program sites, safety of our clients, and Livescan/On-boarding requirements of volunteers. Please contact the Volunteer Coordinator directly for more information on group volunteer projects.


17. What can I do to help if I cannot volunteer in a role outlined here or in person at this time?

If these opportunities do not work for you, you can still help by hosting a wish list drive, clothing drive, shopping at the Resale Store, hosting your own fundraiser like a Jeans Day at work, following us on Facebook, and/or attending one of our events—information regarding these opportunities are available on our website along with seasonal promotions and opportunities. We also have a Peer to Peer fundraising suite available for you to customize a donation campaign and support Laura’s House financially! Contact us if you would like to start your own fundraising page.

View Current Volunteer Openings General Volunteer Application Resale Store Volunteer Application*

To start your volunteer experience, please review current openings and requirements before completing a Volunteer Application.
*Resale Store Volunteer applications are temporarily closed. Please check again for availability Fall 2016.

Certified Service Enterprise Seal

Laura’s House is a Certified Service Enterprise!

A Service Enterprise is an organization that fundamentally leverages volunteers and their skills across all levels of the organization to successfully deliver on its social mission.

  • Less than 15% of organizations nationwide can be characterized as Service Enterprises.
  • For every $1 an organization invests in effective volunteer engagement, they can expect $3-$6 in return.
  • This distinction was possible because of the dedicated family of volunteers at Laura's House - thank you!

Volunteer Testimonial

"Volunteering at Laura's Resale store in San Juan is so rewarding and FUN! You heard me right! This cause to help educate, support and put an end to domestic violence is so important. As a volunteer I have learned so much working in the store with receiving donations, helping customers shop and being an eye witness to many many people with big hearts for this cause. I had little to no knowledge as to how widespread this problem was. You see, I am a very lucky lady who has a loving family and did not truly understand this kind of abuse. I see on a daily basis what the donations and purchases can do to help support families in this program. I encourage you to consider a volunteer position somewhere in this organization. You know just the smallest jester I make to dedicate a few hours a week makes me smile (inside and out.) You need to make the time - we are all busy and you will smile too!!!"

- Anne (September 2015)

For any questions concerning the Volunteer Program please contact Melanie Galloway, Development & Volunteer Coordinator,

Download FAQs as a PDF Here

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